The 2025 CGI Voice of Our Clients (VOC) presents the findings from our in-depth interviews with more than 1,800 executives across the industries and geographies we serve. These strategic conversations provide a unique view into how organizations view the impact of trends and priorities, innovation investments and more. While most executives cite having defined digital strategies (86% ), only 41% say these strategies are producing expected results.
What actions can organizations take to accelerate returns on their digital investments?
In examining the insights from these digital leaders, we find they have several attributes in common when compared to peers at earlier stages of digitization.
Highly align business and IT operations
to support strategy
38%
Highly integrate business and IT operations
to execute strategy
35%
Have highly agile business models to address
digitization, integrate new technology
19%
Cite high impact of digitization
on their business model
75%
Digitization is highly impacting
their operating model
65%
Extend their digitization strategy to their
external ecosystem
71%
Have a holistic data strategy
extending to the ecosystem
27%
Are in progress with or have implemented
traditional AI
24%
Are in progress with or have implemented
generative AI
19%
Say legacy systems pose a significant challenge
to successful digitization
54%
Operating models are highly agile for adapting to digitization and new technologies
11%
Use cloud-based solutions to primarily store organizational and customer data
47%
Produce results from their data privacy
and protection strategy
25%
Extend their data privacy and protection strategy
to their external ecosystem
85%
Have highly mature cybersecurity programs
in terms of connected assets
38%
*"Others” are those building or launching their digitization strategies.
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